Return & Refund Policy

Eligible Return Cases:

• Incorrect product delivered.
• Expired product or near expiry products delivered.
• Product(s) received were damaged in transit.

• If the package appears damaged, please do not accept the delivery.
• If damage is discovered after opening the package, you may request a return for a refund or replacement (subject to availability).

Return Guidelines:

• Customers must inspect products upon delivery before accepting them.
• Return requests must be initiated within 72 hours of delivery.
• Products ordered incorrectly by the customer are not eligible for return.
• The batch number of the returned product must match the invoice.
• Products must be returned in their original, unused condition with all packaging, price tags, labels, barcodes, and the original invoice.
• Partially used products or opened strips are not eligible for return; only completely unopened products are accepted.

Refund Process:

• If the return request is validated, a refund will be processed within 5-7 business days.
• Payments made via online wallets will be credited back to the wallet or the original payment source.
• Refunds for COD orders will be processed via bank transfer from distributor or store credits.